As mobile operators across the UK begin to phase out their 3G networks, new research from Uswitch.com reveals that 51% of the public is unaware of the impending changes. This is particularly concerning given that 25% of Brits still regularly use 3G, and 7% rely on it as their only available network.
The research also found that older generations are the least informed about the switch-off, with 61% of over 55s unaware of the changes compared to 40% of those aged 18-34. The situation is particularly dire for customers of Tesco Mobile, with 65% of them unaware of the impending changes.
Vodafone UK has announced plans to switch off its 3G network by the end of 2023, starting with Plymouth and Basingstoke in February. EE is set to begin shutting down its 3G network from early 2024, with 3 UK also planning to end 3G services next year. O2 UK has not yet confirmed its plans for the future of its 3G network.
As the world becomes increasingly reliant on mobile technology, it is crucial for mobile operators to provide clear and timely information to their customers about network changes. It’s also important for customers to be aware of the impact that this switch-off will have on their devices and coverage.
For older generations and those living in rural areas, the switch-off of 3G networks may be especially detrimental, as they may not have access to 4G or 5G networks. It’s imperative that mobile operators work to ensure that their customers are not left without adequate coverage during this transition.
This news highlights the need for better communication and education on the part of mobile operators to ensure that customers are prepared for the switch-off of 3G networks. It also highlights the need for further investment in infrastructure to ensure that everyone has access to reliable and fast mobile connectivity.